Invisible disabilities are the most difficult to explain to people and taking someone to the parks with an invisible disability can be challenging without the right resources in place. The Disney Parks have provided a solution for those with disabilities, so everyone can enjoy the parks. The Disability Access Service Card is provided to guests in need of additional accommodations to enjoy the Disney Parks during their visit.

The Disability Access Services Card allows families with disabilities to visit an attraction and gain a return time to experience the attraction. Working kind of like a Fast Pass, Disney enabled families with disabilities who struggle to stand in line the ability to wait their turn in an alternate location. Long wait times out in the sun can be challenging and demanding for some with special needs and the Disability Access Service Card addresses this. The pass will be valid for your entire stay at Disney, but should you make return trips at other times during the year you will have to revisit City Hall.

In order to make use of this pass you must have an invisible or complex disability. Wheelchair users and those using scooters will not be granted the Disability Access Service Card. Alternate entryways exist at each ride location to accommodate for wheelchairs and scooters. In order to gain the Disability Access Service Card please take your doctor’s note to City Hall and see a Cast Member. A doctor’s note stating the disability and ideally what type of accommodations you may need to experience Disney will help explain to the Cast Member your need for the Disability Access Service Card. Disability Access Service Cards are granted on a case by case basis. The pass will be valid for the number in your party, up to six people and valid for the entire length of your stay at the Disney Resort.

An update was made to the Disability Access Service Card several years ago now to go paperless. You will now require a smart phone and the My Disney Experience App downloaded to your smartphone. You will be required to create an account if you do not already have one. From there you will need to link your park tickets to the app. The Disability Access Service Card is linked to your Disney ticket. You can check what ride you have lined up for on the app just like a Fast Pass. The Disney Cast Member will walk you through the process of obtaining an attraction return time and how to access the Disability Access Service Card on the My Disney Experience App before you leave City Hall.

When you have obtained the Disability Access Service Card, see an attraction Cast Member at the entrance to the attraction or Fast Pass queue line you wish to experience. The Cast Member will provide you with a return time equal to the length of the regular line. When your return time arrives, simply visit the Fast Pass entrance for the attraction scan your ticket and be admitted to the attraction. If you are visiting an attraction without a Fast Pass queue, please visit the Cast Member at the front of the regular queue line and they will provide you with a return time. When you return to an attraction without a Fast Pass queue, visit the exit of the attraction and let the Cast Member know you have a Disability Access Service Card.